item defective, but good customer service
I recieved the drill and plugged it in to get the unit to charging, nothing happened. no lights, the drill has an led system that lets you know your charge level. it had 3 bars, and that's pretty much fully charged from the factory, but after an hour on the charger, the level went to 0 leds.. I called customer service for the shipper, and was run through troubleshooting, and it was defective from the factory, I literally had the new drill and charger the next day with a shipping tag to send the defective one back. Great end to a poor start. (new drill is doing great!)
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